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Payment Queries

Q: What should I do if my payment is on hold?

A: If the estimated delivery date has passed and the payment is on hold, it means there might be an issue and contacting us in this case is the best option.
In this case, please communicate with us directly so that we can check the system and advise you with the updates. You can reach us via chat, email or by calling us.

Q: My credit card details have been rejected, what do I do?

A: There are a few common checks to make that may help:
1-    Please, ensure the card details are entered correctly 
2-    Card number
3-    Cardholder’s name
4-    CVV (three digits on the back of the card)
5-    Expiry date
6-    Ensure the 3D OTP is entered correctly & is not expired.
7-    Ensure that you have sufficient funds on your card.

If the above checks are done and you’re still having issues using your card to make a purchase, please contact us for further assistance.