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Q: Something is missing from my order, what do I do?
A: In such rare cases, we recommend that you go ahead and contact us directly via chat, email or through the phone line; so that we can assist you further.
Q: What if I receive a different item than the one I ordered?
A: We will always ensure that the items that you receive are 100% correct, as they go through precise quality checks before they are packed.
If you still need assistance or it so happens that one item you received is wrong, in terms or size or colour, we first recommend that you proceed with placing a return request for the wrong items received.
If you have a concern or need to speak with one of our customer service advisors, please contact us via mail, chat or through the phone line and we will assist you as efficiently as possible.
Q: The item I want is out of stock. What should I do?
A: We always try to maintain a stock volume that will match the demand on our products, however, it happens sometimes that we run out of stock since some items are popular and are under high demand for orders. In such cases, we do our best to restock them as soon as we can, but there’s no guarantee that you will find these items available every time. Keep an eye on the website from time to time as the out-of-stock items will be restocked after some time.