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Q: What is eWallet Credit? How does it work?
A: SSS E-Wallet is an electronic wallet that converts money to online credit and it is one of our payment and refund methods. When you return an item that belongs to an order that was paid by Cash On Delivery, you will receive the refund as credit in your E-Wallet. If you paid using your credit/debit card, you can return an item and get your refund issued back on your card or your E-Wallet, all based on your choice.
Q: How long will my SSS eWallet credit last for?
A: Your e-Wallet credit is valid for 12 months from the date it is issued. Once the e-Wallet credit is expired, we are unable to reinstate the credit.
Q: Where can I see my current SSS eWallet credit?
A: Simply log in to your account, click on the profile icon on the top right-hand corner of the browser then choose “My Account”. On the left, choose “Payment Method” then your eWallet outstanding balance will show on the right side.
Q: Can I use discount coupons while paying through SSS credit?
A: Yes, you can do that by adding the discount coupon code on the “Enter A Voucher Or Discount Code” box after adding an item to the bag. You can reach that via the quick view box by clicking on the cart icon on the top right-hand corner after adding an item to the bag, or by clicking “Checkout Securely”.
Q: I cannot see the option to use my eWallet credit on checkout?
A: This could happen if you’re signed in as a guest user.
Ensure you are logged in with your SSS account and try again.
If you are logged in and you still cannot see or use your wallet credit, please contact us directly via call, email or through the live chat.