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Q: Can you divide and ship my order in multiple shipments?

A: Unfortunately, we cannot divide the shipment from our end since its system allocated.

Q: Who are the carrier partners of SSS?

A: Our carrier partners are below:

Region Carrier Partner(s)
UAE Emirates post
and our own SSS fleet
KSA Aramex
and our own SSS fleet
Kuwait Aramex

Q: What do I have to present upon receiving my shipment?

A: You may be required to present your ID at the time of delivery, all for security purposes.

Q: Can I change my delivery address after placing an order? How?

A: Please note that it’s always recommended to choose the correct address while placing the order, to avoid delivery issues or potential order cancellation in the future.
If you need to urgently change the delivery address, you may contact us via mail or chat. 

Q: My order has been shipped, what next?

A: Once you receive an SMS that the order has been shipped, this means the shipment has been handed over to the delivery team and ready to deliver it as soon as possible.

Q: Do you offer collection in UAE?

A: Unfortunately, we don’t have click & collect right now.

Q: How long does it take to receive my order?

A: Delivery timing depends on both the country and the location the order is to be delivered to.
Below are the different delivery timings, country-based:

Region Delivery Time
UAE Delivery can take between 1 – 3 business days
KSA Delivery can take between 3 – 5 business days
Kuwait Delivery can take between 7 – 9 business days
Qatar Delivery can take between 7 – 10 business days

To know more visit our shipping policy page.